FAQ

Most frequent questions and answers

We buy directly from nurseries, either in the Netherlands or abroad. All plants from abroad have been ordered with a phytosanitary certificate; therefore they are absolutely safe for import.

Yes, all plants are rooted and ready to be potted in soil immediately, unless explicitly stated otherwise.

Pick-up is possible in Delft only. Email us at info@kekjekkie.nl to make an appointment.

For a mailbox package shipping costs are €4,03 and for a regular package costs are €6,89. These prices are inclusive of taxes. 

Due to import regulations we can only ship to EU member states. These states are divided into two zones: EU1 and EU2.

For EU1, shipping costs are €12,67 for a mailbox package and €20,67 for a regular package. These prices are inclusive of taxes. The EU1 zone includes the following countries:

  • Belgium
  • Denmark
  • France
  • Germany
  • Italy
  • Luxembourg
  • Austria
  • Spain
  • United Kingdom
  • Sweden

For EU2, shipping costs are €14,79 for a mailbox package and €26,50. These prices are inclusive of taxes. The EU2 zone includes the following countries:

  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Estonia
  • Finland
  • Greece
  • Hungary
  • Ireland
  • Latvia
  • Lithuania
  • Malta
  • Norway
  • Poland
  • Portugal
  • Romania
  • Switzerland
  • Slovenia
  • Slovakia

Yes. After we’ve shipped your order you will receive an email with a track and trace code. You can use this to track your package.

We run this business together, besides attending university full-time. Therefore, we will try to ship your order in 1-5 business days. However, during busy times this may be a little longer. We thank you for your understanding of this.

In the Netherlands, after we have shipped your order it will be delivered in one to two business days. In the rest of the EU this may take up seven business days. You can check www.postnl.nl for accurate delivery times.

 

We are sorry to hear that you are unhappy with your order. Unfortunately, it is not possible to return plants, due to their fragile nature. However, if your plant has arrived damaged or dead, feel free to send us an email at info@kekjekkie.nl  and together we will agree on a suitable compensation. Please include pictures in the email, this way we can help you much better!

Please send us an email at info@kekjekkie.nl. We will get back to you as soon as possible.

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